Return Policy

LIVESTOCK:

Returns

Livestock purchases are final sale. We do not accept returns of livestock. 

Reporting an Issue

If you have any concerns please contact us within 24 hours of your purchase through our website contact form to determine eligibility of a replacement or in-store credit.

If your livestock dies within 24 hours of receiving it, you may be required to provide a water sample to review the parameters of your aquarium.

PLANTS:

Returns

Plant purchases are final sale. We do not accept returns of plants.

Reporting an Issue

If you have any concerns please contact us within 24 hours of your purchase through our website contact form to determine eligibility of a replacement or in-store credit.